Payday 3 Dev’s CEO Apologizes for Server Issues at Launch

Payday 3 had a less-than-spectacular launch yesterday, as Starbreeze Studios’ first-person shooter was plagued with server issues. With the developer under scrutiny, the studio’s CEO has apologized for the issues.

In a post on the social media platform X (formerly Twitter), Starbreeze CEO Tobias Sjögren acknowledged the release day issues. “We are so sorry that the infrastructure didn’t hold up as expected, and although it’s impossible to prepare for every scenario – we should be able to do better,” Sjögren wrote. “We work tirelessly until we have restored all services and our players can get back to heisting again without issues!”

We are so sorry that the infrastructure didn’t hold up as expected, and although it’s impossible to prepare for every scenario – we should be able to do better. We work tirelessly until we have restored all services and our players can get back to heisting again without issues!

— Tobias Sjögren (@tobiassjogren) September 22, 2023

Less than 24 hours after acknowledging the issues with the server, Starbreeze posted on the official Payday account on X that the studio said that the server issues should be fixed now. Despite this, however, several users on Reddit are still reporting server issues.

While Payday 3 was officially released yesterday, it was available to some people early depending on which version they purchased. While the server issues were the subject of discussion yesterday and today, users who had access to the game three days early were also reporting issues with the servers, including Redditor firestep92, who wrote that two out of the three days the early access period was live, the servers were acting up.

In our review of Payday 3, which was awarded a 7 out of 10 on our review scale, IGN said, “Payday 3’s cooperative heists are off to a strong start, even if the vault is a bit bare at the moment.”

Taylor is a Reporter at IGN. You can follow her on Twitter @TayNixster.